Préposé(e), Service À La Clientèle / Guest Service Representative
JLL
Montreal, Canada
Bilingual french/english communication
Point-of-sale system experience
Customer service excellence
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers
Job Summary
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers.
This role is pivotal in supporting the centre's operational excellence by serving as a knowledgeable resource for all centre services, amenities, and promotional activities.
You will have the opportunity to directly impact customer satisfaction and contribute to the vibrant atmosphere of a dynamic retail environment.
Matching Summary
As a Guest Services Representative at JLL, you will be the face of exceptional customer service at our shopping centre, creating memorable experiences for shoppers and retailers.
Skills & Requirements
Must-have
Bilingual French/English communication
Point-of-sale system experience
Customer service excellence
Fast-paced environment
Conflict resolution skills
Nice-to-have
Proactive and solution-focused
Friendly and approachable style
Retail or hospitality experience
Multilingual abilities beyond French/English
Key Requirements
High school diploma or equivalent
Previous cash handling and POS experience
Bilingual written and oral communication
Flexible availability for weekends, evenings, holidays