Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
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Support and maintain technology equipment
Fulfill support requests from end users
Respond to and complete it service tickets
** The University of Arkansas is seeking a Desktop Support Technician to provide technical support and maintenance for technology equipment and software. The role requires experience in computer support, particularly with Windows and Mac systems, and emphasizes strong customer service and communication skills. **

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Desktop Support Technician to provide technical support and maintenance for technology equipment and software. The role requires experience in computer support, particularly with Windows and Mac systems, and emphasizes strong customer service and communication skills. **

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • Support and maintain technology equipment
  • Fulfill support requests from end users
  • Respond to and complete IT service tickets
  • Perform installs, configurations, and updates
  • Transport and deploy IT hardware

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Create and maintain collegial relationships

Key Requirements

  • Bachelor's degree in computer science or related field plus 2 years experience
  • Technical training in computer science plus 5 years experience
  • At least two years supporting Windows and Mac computers
  • Experience with endpoint management software

Work Rights

Not specified

Tailored Resume

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