Marketplace Customer Success Lead

Block Renovation

Remote
Base: $95,000 - $110,000 annually; equity: equity ...
Fully remote
Contractor activation and engagement strategy
Marketplace health and performance metrics
Cross-functional initiative leadership
Block Renovation is seeking a Marketplace Customer Success Lead to enhance contractor engagement and proposal conversion in a fast-growing, tech-enabled renovation marketplace. The ideal candidate will have strong analytical skills, experience in customer success, and the ability to operate in ambiguous environments

Job Summary

  • Block Renovation is rebuilding the $500B+ renovation industry with a nationwide platform connecting homeowners and contractors.
  • The Marketplace Customer Success Lead will own the strategy and execution for contractor activation, engagement, and proposal conversion.
  • The role offers competitive salary, equity, health benefits, 401(k) with match, and 12 weeks paid family leave.

Matching Summary

Match Score: 85

Block Renovation is seeking a Marketplace Customer Success Lead to enhance contractor engagement and proposal conversion in a fast-growing, tech-enabled renovation marketplace. The ideal candidate will have strong analytical skills, experience in customer success, and the ability to operate in ambiguous environments.

Salary

Base: $95,000 - $110,000 annually; Equity: Equity in an early-stage, high-growth company; Benefits: Health, dental, and vision insurance, 401(k) with match, 12 weeks fully paid family leave, PTO

Skills & Requirements

Must-have

  • Contractor activation and engagement strategy
  • Marketplace health and performance metrics
  • Cross-functional initiative leadership
  • Root cause analysis from performance data
  • Building structure and process from scratch
  • Strategic thinking and structured execution

Nice-to-have

  • Entrepreneurial mindset
  • Analytical and data-driven
  • Comfort with ambiguity
  • Building credibility with stakeholders

Key Requirements

  • 5+ years in customer success, account management, or contractor enablement
  • Experience in marketplace organizations
  • Experience leading cross-functional initiatives
  • Strong analytical instincts
  • Exceptional communication skills
  • Comfort operating in ambiguity

Work Rights

Not specified

Tailored Resume

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