Serve as the initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily
Job Summary
Serve as the initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily.
Troubleshoot and resolve basic desktop, software, network, and hardware issues, and assist clients with installation, configuration, and usability of various equipment.
Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system and work with vendors to resolve issues.
Matching Summary
Serve as the initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily.
Skills & Requirements
Must-have
Triage and resolve IT requests
Provide world-class client experience
Troubleshoot desktop, software, network, hardware
Install and configure operating systems and software
Perform virus detection and removal
Assist with password resets and account provisioning
Nice-to-have
Client-focused approach
Calm and professional demeanor
Commitment to continuous learning
Proactive issue identification
Adaptability to shifting priorities
Key Requirements
Associate's Degree in Technology or related field
2-5 years of experience with Microsoft environments