Overnight Front Office Agent (pt)($500 Sign On Bonus + Commission)
Montage International
United States
Base: not specified; bonus/equity: $500 sign on bo...
On-site
Excellent customer service
Telephone etiquette
Guest check-in and out
Montage International is seeking an Overnight Front Office Agent to provide exceptional customer service and enhance guest experiences. The role requires at least two years of experience in hotel operations and customer service, and it offers a $500 sign-on bonus plus commission
Job Summary
The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience.
Job duties include providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives.
This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
Matching Summary
Match Score: 75
Montage International is seeking an Overnight Front Office Agent to provide exceptional customer service and enhance guest experiences. The role requires at least two years of experience in hotel operations and customer service, and it offers a $500 sign-on bonus plus commission.
Salary
Base: Not specified; Bonus/Equity: $500 Sign On Bonus + Commission; Benefits: Not specified
Skills & Requirements
Must-have
Excellent customer service
Telephone etiquette
Guest check-in and out
Record keeping for guest accounts
Knowledgeable about hotel services
Nice-to-have
Create unique memories
Professional guest relationships
Think outside the box
Exceed guest expectations
Partner with department leaders
Key Requirements
High School Diploma or equivalent
Minimum of two years' experience in a hotel operations environment
Minimum of two years’ experience in customer service
Basic math skills
Advanced skills in Word, Excel, PowerPoint, and Outlook