Patient Care Specialist-5

Shoppers Drug Mart

Saint-Laurent, Quebec, Canada
Base: $52,000.00 - $71,500.00 py; bonus/equity: no...
Fully remote
Patient support program management
Customer service experience
Reimbursement process knowledge
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service

Job Summary

  • The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
  • This role involves conducting welcome calls, informing patients about program offerings, understanding medication details, and acting as a patient advocate for funding options.
  • Shoppers Drug Mart is committed to building a talented team that champions collaboration, kindness, and inclusivity, offering benefits like a purchase discount program and online learning.

Matching Summary

The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, ensuring program service offerings are managed and delivered effectively with the highest quality customer service.

Salary

Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Patient support program management
  • Customer service experience
  • Reimbursement process knowledge
  • Adverse Event reporting

Nice-to-have

  • Collaborative team environment
  • Action oriented and empathetic
  • Attention to detail and sound judgment

Key Requirements

  • 2-3 years customer service or call centre experience
  • Bilingualism (French & English) preferred
  • Demonstrated analytical and interpretation skills

Work Rights

Not specified

Tailored Resume

Cover Letter