Guest Services Lead - Atrium Health's Carolinas Medical Center Ft

Atrium Health's Carolinas Medical Center Ft

Charlotte, North Carolina, US
Base: $21.85 - $32.80; bonus/equity: not specified...
Customer service principles
Patient and guest assistance
Policy communication
Coordinate activities of assigned teammates, orient new teammates, and provide ongoing training and assessment of staff, including volunteers as appropriate

Job Summary

  • Coordinate activities of assigned teammates, orient new teammates, and provide ongoing training and assessment of staff, including volunteers as appropriate.
  • Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner, responding to complaints and providing assistance and directions.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Coordinate activities of assigned teammates, orient new teammates, and provide ongoing training and assessment of staff, including volunteers as appropriate.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • customer service principles
  • patient and guest assistance
  • policy communication
  • emergency response
  • data collection for improvement
  • documentation and reporting

Nice-to-have

  • growth and development knowledge
  • cultural competency
  • team collaboration

Key Requirements

  • High School Diploma or GED
  • Valid Driver's License
  • Basic Life Support Certification
  • Annual Defensive Driving Course
  • Ability to type 60 words per minute
  • Computer proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter