Cloud Priority Support Engineer - Apac

197

Fully remote
Fluent english verbal and written communication
Network troubleshooting with wireshark and tcpdump
Windows server log analysis and dump debugging
Acronis is seeking a Cloud Priority Support Engineer to provide remote technical support for its products, ensuring customer environments operate smoothly and securely. The ideal candidate should possess strong networking and Windows Server experience, as well as excellent communication skills and a passion for troubleshooting

Job Summary

  • Acronis is a global leader in cyber protection delivering AI-powered solutions for productive MSPs.
  • The role involves resolving complex technical incidents across software, networking, and hardware environments while building strong customer relationships.
  • Candidates will mentor junior staff members and contribute to the development of technical documentation regarding installation and compatibility.

Matching Summary

Match Score: 85

Acronis is seeking a Cloud Priority Support Engineer to provide remote technical support for its products, ensuring customer environments operate smoothly and securely. The ideal candidate should possess strong networking and Windows Server experience, as well as excellent communication skills and a passion for troubleshooting.

Skills & Requirements

Must-have

  • Fluent English verbal and written communication
  • Network troubleshooting with Wireshark and tcpdump
  • Windows Server log analysis and dump debugging
  • Experience with DHCP, DNS, and VPN configurations
  • Knowledge of business applications like MS Exchange or SQL

Nice-to-have

  • Linux experience
  • Virtualization awareness
  • Passion for solving unordinary issues
  • Ability to thrive in fast-paced environments
  • Additional language skills beyond English

Key Requirements

  • Upper Intermediate English proficiency minimum
  • 2+ years work experience in applicable industry
  • Proficiency in Windows Server and network protocols

Work Rights

Not specified

Tailored Resume

Cover Letter