Customer Expérience Team Leader - Cdi - Barcelone

Papernest

Barcelona, Spain
Not specified; bspce equity plan included; pluxee ...
On-site
2+ years management experience
French c2 and english c1 proficiency
Team coaching and performance management
The role involves leading daily operations, coaching team members, and ensuring high performance standards in a dynamic environment

Job Summary

  • The role involves leading daily operations, coaching team members, and ensuring high performance standards in a dynamic environment.
  • Employees receive comprehensive benefits including health insurance via Alan or Sanitas, meal partnerships, and stock options (BSPCE).
  • The position offers opportunities for career development through continuous training and the chance to shape new work methods.

Matching Summary

The role involves leading daily operations, coaching team members, and ensuring high performance standards in a dynamic environment.

Salary

Not specified; BSPCE equity plan included; Pluxee card for voluntary tax-optimized compensation

Skills & Requirements

Must-have

  • 2+ years management experience
  • French C2 and English C1 proficiency
  • Team coaching and performance management
  • KPI analysis and SLA adherence
  • Quality control and process optimization

Nice-to-have

  • Energy sector knowledge
  • Dynamic environment adaptability
  • Inclusive leadership style
  • Premium service mindset

Key Requirements

  • Minimum 2 years of management experience
  • Fluent French (C2) and English (C1)
  • Experience in customer service teams

Work Rights

Not specified

Tailored Resume

Cover Letter