Director, Patient Experience Design & Optimization

Biogen Inc

Base: $188,000.00-$259,000.00; bonus/equity: short...
Not specified
10+ years patient experience design
Process optimization leadership
Cross-functional team management
Biogen Inc is seeking a Director of Patient Experience Design & Optimization to lead the strategy and enhancement of patient experiences within its Patient Services organization. The role requires a visionary leader with extensive experience in patient experience design and process optimization, focusing on improving patient interactions and outcomes

Job Summary

  • This role leads the strategy and optimization of the end-to-end patient experience within the Patient Services organization.
  • The position requires managing a small team while collaborating with Data Science, Commercial, Compliance, and Technology teams to drive alignment.
  • Biogen offers a competitive benefits package including up to $10,000 in tuition reimbursement and paid parental leave.

Matching Summary

Match Score: 85

Biogen Inc is seeking a Director of Patient Experience Design & Optimization to lead the strategy and enhancement of patient experiences within its Patient Services organization. The role requires a visionary leader with extensive experience in patient experience design and process optimization, focusing on improving patient interactions and outcomes.

Salary

Base: $188,000.00-$259,000.00; Bonus/Equity: Short-term and long-term incentives including cash bonus and equity; Benefits: Medical, Dental, Vision, Life, 401(k) match, Tuition reimbursement

Skills & Requirements

Must-have

  • 10+ years patient experience design
  • Process optimization leadership
  • Cross-functional team management
  • Data-driven decision making
  • Patient journey mapping

Nice-to-have

  • Automation and AI-enabled insights
  • Health literacy guidelines knowledge
  • Cultural competency best practices
  • Visionary leadership style
  • High employee engagement culture

Key Requirements

  • Bachelor's degree in Healthcare Management or Business Administration
  • 10+ years of experience in patient experience design
  • Proven leadership managing cross-functional teams

Work Rights

Not specified

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