Customer Engagement Specialist

Genedx

United States
Base: $21 - $26 usd; bonus/equity: not specified; ...
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Exceptional customer service
Manage multiple tasks
Healthcare regulations and compliance
** GeneDx is seeking a Customer Engagement Specialist responsible for providing exceptional customer service and communication regarding specimen submissions and laboratory results. The role requires strong data entry skills, knowledge of medical terminology, and the ability to handle multiple tasks in a fast-paced environment while adhering to healthcare regulations. **

Job Summary

  • The Client Engagement Specialist will provide exceptional customer service, and laboratory related communication regarding specimen submissions.
  • This role includes releasing results to healthcare professionals, and their patients, as well as handling all customer service contact received by telephone and/or electronically.
  • Benefits include PTO, Health, dental, vision and life insurance, LT/ST disability plans, Flexible Spending Account (FSA), and a 401k retirement savings plan.

Matching Summary

Match Score: 75

** GeneDx is seeking a Customer Engagement Specialist responsible for providing exceptional customer service and communication regarding specimen submissions and laboratory results. The role requires strong data entry skills, knowledge of medical terminology, and the ability to handle multiple tasks in a fast-paced environment while adhering to healthcare regulations. **

Salary

Base: $21 - $26 USD; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, PTO, 401k, FSA, disability plans

Skills & Requirements

Must-have

  • Exceptional customer service
  • Manage multiple tasks
  • Healthcare regulations and compliance
  • Medical terminology
  • Handle stressful situations
  • Remote work focus

Nice-to-have

  • Bilingual preferred
  • Passionate about healthcare customer service
  • Openness, Accountability, Simplicity, Curiosity, Rigor, Efficiency, Equitability, Integrity, Humility, Bravery

Key Requirements

  • 1-3 years clinical laboratory, physician’s office, and/or healthcare, insurance and/or billing customer service experience
  • Knowledge of medical terminology
  • Strong data entry skills
  • Excellent phone etiquette and interpersonal skills
  • Ability to communicate clearly and effectively
  • Ability to multi-task in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter