This role provides Tier 2 support by troubleshooting and resolving complex IT issues including hardware, software, network, and communication systems
Job Summary
This role provides Tier 2 support by troubleshooting and resolving complex IT issues including hardware, software, network, and communication systems.
The analyst identifies root causes of problems, communicates solutions clearly to users, and supports other support agents with client incidents and queries.
Unisys is committed to equal opportunity employment and provides accommodations for US job seekers requiring assistance.
Matching Summary
This role provides Tier 2 support by troubleshooting and resolving complex IT issues including hardware, software, network, and communication systems.
Skills & Requirements
Must-have
Tier 2 IT support
Troubleshooting hardware and software
Network connectivity issue resolution
Supporting client proprietary and COTS applications
Voice communications and voicemail systems
Nice-to-have
Retail experience
Problem solving and analytical skills
Supporting L1 and L2 support agents
Effective communication with technical and non-technical users