Customer Service Specialist

Ecodyne

Not specified
Customer order coordination
Sales order creation and expediting
Master demand plan maintenance
Ecodyne is seeking a Customer Service Specialist to coordinate and execute operational support related to customer orders. The ideal candidate should possess a background in business or industrial engineering, with strong customer service experience and analytical skills

Job Summary

  • Coordinates and executes operational support for all customer order-related processes, serving as the primary contact for transaction inquiries, forecast accuracy, and requirements inventory management.
  • Responsible for maintaining and updating price lists in Oracle, coordinating with local and/or Corporate Finance to resolve billing and collection issues, and ensuring SOX compliance.
  • Provides timely reports to support Clients, Sales, Marketing, and Operations on forecasts, shipment plans, sales, OTD, safety stock levels, and product history.

Matching Summary

Match Score: 75

Ecodyne is seeking a Customer Service Specialist to coordinate and execute operational support related to customer orders. The ideal candidate should possess a background in business or industrial engineering, with strong customer service experience and analytical skills.

Skills & Requirements

Must-have

  • Customer order coordination
  • Sales order creation and expediting
  • Master Demand Plan maintenance
  • Price list maintenance in Oracle
  • Billing and collections resolution
  • Customer quote and pricing support
  • Material return coordination
  • Progress monitoring and resolution
  • Reporting for Clients, Sales, Marketing, Operations
  • Finished product shipment coordination

Nice-to-have

  • Respectful interaction
  • Open and honest communication
  • Doing the right things
  • Understanding production environments
  • Maintaining communication channels

Key Requirements

  • Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field
  • 2-5 years of customer service and/or manufacturing experience
  • Experience in data analysis, sales, and forecasting
  • Advanced English level
  • Ability to read and interpret contracts and specification sheets

Work Rights

Not specified

Tailored Resume

Cover Letter