Crane Company is seeking an IT Service Desk Analyst to support its nuclear business operations in Twinsburg, OH. This role involves providing technical support, user assistance, and compliance in a fully remote environment, catering to around 170 associates
Job Summary
The IT Service Desk Analyst will support day-to-day technology operations for approximately 170 associates at the Twinsburg, OH location.
They will collaborate with the Sr. IT Manager and broader IT team to ensure the technical infrastructure supports key deliverables and operational excellence.
The role requires a proactive mindset and hands-on approach to IT operations, supporting a leadership team new to Crane.
Matching Summary
Match Score: 85
Crane Company is seeking an IT Service Desk Analyst to support its nuclear business operations in Twinsburg, OH. This role involves providing technical support, user assistance, and compliance in a fully remote environment, catering to around 170 associates.
Skills & Requirements
Must-have
First-level hardware and software support
Troubleshooting via phone email in-person
User account setup and permissions
Experience with ticketing systems
Windows OS and Microsoft Office knowledge
Support for IT operations in manufacturing
Nice-to-have
Proactive mindset and hands-on approach
Collaboration with cross-functional teams
Participation in kaizen and CBS initiatives
Excellent communication and problem-solving
Foster culture of accountability and learning
Key Requirements
2–4 years IT support experience
Associate or Bachelor’s degree in IT or related field
Experience in manufacturing or industrial environment preferred
Experience with FreshService or Jira ticketing systems
IT certifications (CompTIA A+, ITIL, Microsoft) a plus or in progress