Patient Relations Representative

692

Remote, US
Base: $25.30 - $37.95; bonus/equity: not specified...
Fully remote
3 years customer service experience
Complaint and conflict resolution skills
Healthcare processes knowledge
Advocate Health is seeking a Patient Relations Representative for a fully remote position, primarily focused on addressing patient concerns and enhancing the patient experience. The ideal candidate will possess customer service experience, particularly in complaint resolution within a healthcare context

Job Summary

  • This role involves communicating with patients and families to resolve concerns and analyze patient experience data to support organizational improvement.
  • The position requires a deep understanding of healthcare policies to identify root causes of complaints and develop action plans that reduce liability.
  • Advocate Health offers comprehensive benefits including health insurance, retirement matching, and paid time off for this fully remote opportunity.

Matching Summary

Match Score: 85

Advocate Health is seeking a Patient Relations Representative for a fully remote position, primarily focused on addressing patient concerns and enhancing the patient experience. The ideal candidate will possess customer service experience, particularly in complaint resolution within a healthcare context.

Salary

Base: $25.30 - $37.95; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, and retirement match

Skills & Requirements

Must-have

  • 3 years customer service experience
  • Complaint and conflict resolution skills
  • Healthcare processes knowledge
  • Microsoft Office proficiency
  • Strong written and oral communication

Nice-to-have

  • Epic or Origami system experience
  • Data analysis for patient trends
  • Ability to diffuse hostile situations
  • Independent problem-solving capabilities

Key Requirements

  • High School Graduate education required
  • 3 years of relevant customer service experience
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter