Service Desk Manager

Dentsu

Copenhagen, Denmark
Hybrid
Atlassian service management experience
Service desk leadership skills
Strong incident management experience
This role is central to building a Service Desk that clients trust and teams can scale with

Job Summary

  • This role is central to building a Service Desk that clients trust and teams can scale with.
  • You will lead the day-to-day operation and continuous improvement of a client-facing Service Desk.
  • The company offers a collaborative culture with clear opportunities for professional growth and development.

Matching Summary

This role is central to building a Service Desk that clients trust and teams can scale with.

Skills & Requirements

Must-have

  • Atlassian service management experience
  • Service desk leadership skills
  • Strong incident management experience

Nice-to-have

  • Excellent communication skills
  • Experience with cloud-based services
  • Team development and coaching

Key Requirements

  • Strong experience in service desk management
  • Hands-on experience with Jira Service Management
  • Experience onboarding stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter