Account Support Associate

Xerox Corporation

United States
Base: $27,960 - $55,920 usd annually; bonus/equity...
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2-5 years account support experience
Macd activity coordination skills
Strong organizational multitasking abilities
** Xerox Corporation is seeking an Account Support Associate to manage operations related to Managed Print Services (MPS), with a focus on MACD activities for Xerox devices. The role involves coordinating service requests, managing consumables, and ensuring high customer satisfaction while maintaining accurate records and reporting. **

Job Summary

  • The role supports Managed Print Services operations with a primary focus on Moves, Adds, Changes, and Disposals (MACD) for Xerox devices.
  • Employees coordinate break/fix services and manage consumables to ensure optimal device performance and high customer satisfaction.
  • The position requires maintaining accurate device inventory and asset records while ensuring timely updates within ticketing systems.

Matching Summary

Match Score: 75

** Xerox Corporation is seeking an Account Support Associate to manage operations related to Managed Print Services (MPS), with a focus on MACD activities for Xerox devices. The role involves coordinating service requests, managing consumables, and ensuring high customer satisfaction while maintaining accurate records and reporting. **

Salary

Base: $27,960 - $55,920 USD annually; Bonus/Equity: Not specified; Benefits: Comprehensive suite of benefits included

Skills & Requirements

Must-have

  • 2-5 years account support experience
  • MACD activity coordination skills
  • Strong organizational multitasking abilities

Nice-to-have

  • Microsoft Excel proficiency for reporting
  • Xerox Service Manager XSM experience
  • Proactive consumables management approach

Key Requirements

  • 2–5 years of experience in account support or service coordination
  • Experience supporting Managed Print Services environments preferred
  • Familiarity with MACD processes and asset lifecycle management

Work Rights

Not specified

Tailored Resume

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