Technical Support Engineer

Salesforce

United Kingdom
Complex technical issue resolution
Salesforce platform expertise
Analytical and troubleshooting skills
Manage and resolve complex technical issues across the cutting-edge Salesforce AI CRM ecosystem

Job Summary

  • Manage and resolve complex technical issues across the cutting-edge Salesforce AI CRM ecosystem.
  • Provide outstanding customer experiences through clear, professional communication in a fast-paced, client-focused environment.
  • Access unparalleled opportunities for career advancement and deep technical mastery of the Salesforce Platform.

Matching Summary

Manage and resolve complex technical issues across the cutting-edge Salesforce AI CRM ecosystem.

Skills & Requirements

Must-have

  • complex technical issue resolution
  • Salesforce Platform expertise
  • analytical and troubleshooting skills
  • customer-facing technical support
  • Generative AI concepts
  • Database concepts and data modeling
  • advanced SQL/SOQL query writing

Nice-to-have

  • ambitious and self-directed
  • passion for bettering business
  • driving innovation
  • teamwork and collaboration
  • philanthropy and giving back

Key Requirements

  • Bachelor's degree in Computer Science or equivalent experience
  • Experience in Software Product Engineering, Software Programming
  • Experience with Salesforce Data Cloud, Agentforce, Sales Cloud, Service Cloud
  • Familiarity with core Generative AI concepts
  • Expert-level experience with Database concepts
  • Proven experience debugging and developing on the Salesforce Platform
  • Demonstrated skill in troubleshooting complex, high-priority technical issues

Work Rights

Not specified

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