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PCCW-HKT DataCom Services Ltd is seeking a Customer Service Assistant in Shanghai to provide professional assistance through online chat, phone, and email. The ideal candidate should possess relevant experience in customer service, particularly within the hotel or tourism sectors, and demonstrate strong communication skills in Mandarin.
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Job Summary
The role involves matching customer needs to existing services through online chat, phone, and email channels.
Candidates will handle all bookings for tickets, hotels, and dining while processing associated payments efficiently.
The position requires representing the organization with a friendly, caring, and professional attitude to ensure guest satisfaction.
Matching Summary
Match Score: 75
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PCCW-HKT DataCom Services Ltd is seeking a Customer Service Assistant in Shanghai to provide professional assistance through online chat, phone, and email. The ideal candidate should possess relevant experience in customer service, particularly within the hotel or tourism sectors, and demonstrate strong communication skills in Mandarin.
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Skills & Requirements
Must-have
Online chat and phone support
Ticket and hotel booking handling
Payment processing for reservations
30+ WPM typing speed with low error rate
Fluent Mandarin Chinese spoken
Nice-to-have
Hospital or tourism industry internship experience
Travel-related academic background
Strong interpersonal communication skills
High level of customer satisfaction focus
Key Requirements
College degree or above (Tourism major preferred)
Internship experience in hospitality or tourism sales