This is a high-impact role for a true leader of leaders who builds a culture of accountability, curiosity, and continuous improvement, and who inspires leaders to raise the bar every day
Job Summary
This is a high-impact role for a true leader of leaders who builds a culture of accountability, curiosity, and continuous improvement, and who inspires leaders to raise the bar every day.
You will own performance, development, and engagement across your org while driving operational excellence at scale, embedding smarter workflows and leveraging AI-powered insights.
OpenTable offers a comprehensive benefits package including generous paid parental leave, private health & dental insurance, focus on mental health and well-being, and opportunities for career growth.
Matching Summary
This is a high-impact role for a true leader of leaders who builds a culture of accountability, curiosity, and continuous improvement, and who inspires leaders to raise the bar every day.
Skills & Requirements
Must-have
Lead and develop Supervisors
Drive performance across SLAs
Analyze team and individual performance
Partner with WFM and Operations
Manage multi-channel support teams
Data-driven and hands-on
Nice-to-have
Build a culture of accountability
Leveraging AI-powered insights
Foster an inclusive, accountable culture
Calm under pressure, action-oriented
Key Requirements
Significant experience leading multi-channel support teams
Proven performance builder
Experience leading distributed teams
Background in hospitality, restaurant tech, or SaaS support