Senior Associate Managed Services Operations Specialist

NTT Communications

On-site
Managed service delivery experience
Shift roster management
Sla monitoring and escalation handling
NTT Communications is seeking a Senior Associate Managed Services Operations Specialist to support operational activities and service delivery. The ideal candidate will have a background in managed service delivery, strong problem-solving abilities, and excellent communication skills

Job Summary

  • The role involves supporting the implementation of operational activities to deliver on approved plans and continuously improve service delivery.
  • Candidates will be responsible for managing shift rosters, monitoring key metrics, and ensuring adherence to Service Level Agreements.
  • NTT DATA is a global innovator serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and technical excellence.

Matching Summary

Match Score: 85

NTT Communications is seeking a Senior Associate Managed Services Operations Specialist to support operational activities and service delivery. The ideal candidate will have a background in managed service delivery, strong problem-solving abilities, and excellent communication skills.

Skills & Requirements

Must-have

  • Managed service delivery experience
  • Shift roster management
  • SLA monitoring and escalation handling
  • Operational metrics dashboarding
  • Service improvement planning

Nice-to-have

  • Creative problem-solving skills
  • Cross-cultural communication ability
  • Fast-paced deadline environment adaptability
  • Structured communication to leaders

Key Requirements

  • Bachelor's degree in IT or Business Administration
  • ITIL Foundation certification
  • Moderate managed services delivery experience
  • Experience managing customer escalations

Work Rights

Not specified

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