Retention & Refunds Analyst

Sectigo

Chennai, TN, India
**
Salesforce case management experience
Retail refund policy enforcement
Certificate lifecycle management knowledge
** Sectigo is seeking a Retention & Refunds Analyst to manage the end-to-end tracking and processing of refund requests for certificate-based products. The position requires a strong focus on accuracy, compliance, and collaboration across various teams, and is based in Chennai, India. **

Job Summary

  • The role is responsible for the end-to-end tracking, validation, and processing of refund requests for certificate-based products within a technical support environment.
  • Sectigo is committed to operational excellence through scale and efficiency while delighting customers in a market-leading user experience.
  • This position requires strict adherence to internal controls, certification program requirements, and audit expectations to ensure complete traceability.

Matching Summary

Match Score: 75

** Sectigo is seeking a Retention & Refunds Analyst to manage the end-to-end tracking and processing of refund requests for certificate-based products. The position requires a strong focus on accuracy, compliance, and collaboration across various teams, and is based in Chennai, India. **

Skills & Requirements

Must-have

  • Salesforce case management experience
  • Retail refund policy enforcement
  • Certificate lifecycle management knowledge
  • Order cancellation and refund processing
  • Audit compliance and traceability

Nice-to-have

  • Cross-functional collaboration with finance teams
  • Continuous improvement mindset
  • Strong written communication skills
  • Experience with SSL/TLS products
  • Ability to work rotational shifts

Key Requirements

  • Minimum 2 years of billing operations or refund processing experience
  • Bachelor's degree or equivalent practical experience
  • In-office work requirement at Chennai office

Work Rights

Not specified

Tailored Resume

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