Assistant Reservations Sales Manager

Hotel Chadstone Melbourne MGallery

Melbourne Airport, Australia
On-site
Reservations team management
Drive business to properties
Exceptional customer service
The Hotel Chadstone Melbourne MGallery is seeking an Assistant Reservations Sales Manager to oversee daily operations within the Reservations team, focusing on increasing occupancy and delivering exceptional customer service. The ideal candidate should possess 1-2 years of supervisory experience in a hotel environment and be proficient in relevant systems like Opera Cloud and Excel

Job Summary

  • Assist with managing the daily operation and running of specific shifts within the Reservations team, ensuring the continued success of our operation.
  • Drive all business into our properties to raise occupancy levels and provide exceptional customer service along with ensuring all staff have up to date training and are performing to the best of their ability.
  • Accor offers learning programs, employee benefit cards, complimentary car parking, mental health support, and access to an Employee Assistance Program.

Matching Summary

Match Score: 85

The Hotel Chadstone Melbourne MGallery is seeking an Assistant Reservations Sales Manager to oversee daily operations within the Reservations team, focusing on increasing occupancy and delivering exceptional customer service. The ideal candidate should possess 1-2 years of supervisory experience in a hotel environment and be proficient in relevant systems like Opera Cloud and Excel.

Skills & Requirements

Must-have

  • Reservations team management
  • Drive business to properties
  • Exceptional customer service
  • Staff training and performance

Nice-to-have

  • Adapt and develop processes
  • Explore limitless possibilities
  • Dare to challenge status quo
  • Embrace diversity and inclusion

Key Requirements

  • 1 to 2 years supervisory role
  • Hotel/Resort environment experience
  • Daily management of Groups segment
  • Opera Cloud, Excel, Microsoft experience desirable
  • Hotel loyalty program experience an asset
  • Available to work varied shifts

Work Rights

Not specified

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