Design & Build CSM (Cases, Accounts/Contacts, Entitlements/SLAs, Agent Workspace, Knowledge, Digital Workflows/Flow Designer, Playbooks) with a focus on usability, performance, and scalability
Job Summary
Design & Build CSM (Cases, Accounts/Contacts, Entitlements/SLAs, Agent Workspace, Knowledge, Digital Workflows/Flow Designer, Playbooks) with a focus on usability, performance, and scalability.
Develop and optimize Incident, Problem, Change, Request, and Knowledge workflows; create Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Catalog Items, and Flow Designer flows.
Translate business requirements into technical designs; present solution options and trade-offs clearly to non-technical stakeholders; work effectively across time zones.
Matching Summary
Design & Build CSM (Cases, Accounts/Contacts, Entitlements/SLAs, Agent Workspace, Knowledge, Digital Workflows/Flow Designer, Playbooks) with a focus on usability, performance, and scalability.
Skills & Requirements
Must-have
ServiceNow CSM configuration
ServiceNow ITSM development
JavaScript/GlideScript proficiency
REST integrations
Secure coding standards
Nice-to-have
Automated testing strategies
CI/CD for ServiceNow
IntegrationHub experience
Virtual Agent and Agent Chat
Compliance-sensitive environments
Key Requirements
3+ years as a hands-on ServiceNow developer
Bachelor’s degree in Computer Science, Information Systems or equivalent