This role serves as the primary liaison between Zoom and strategic partners to maximize customer value through retention, expansion, and adoption
Job Summary
This role serves as the primary liaison between Zoom and strategic partners to maximize customer value through retention, expansion, and adoption.
The successful candidate will utilize AI tooling and lifecycle playbooks to monitor customer health signals and drive product activation across partner-managed accounts.
Zoom offers a structured hybrid work approach with award-winning benefits designed to support physical, mental, emotional, and financial health.
Matching Summary
This role serves as the primary liaison between Zoom and strategic partners to maximize customer value through retention, expansion, and adoption.
Skills & Requirements
Must-have
5+ years Customer Success experience
Channel partner management experience
Retention and expansion strategy
Customer health data analysis
Partner enablement and training
Nice-to-have
SaaS platform experience
Gainsight tool familiarity
Unified communications background
Program management experience
Project coordination skills
Key Requirements
5+ years in Customer Success or Partner Management