Senior Specialist - Customer Success (maternity Cover)

Wood Mackenzie

Tokyo, Japan
Hybrid
3+ years in customer success
Fluent in english and japanese
Experience in energy industry
Wood Mackenzie is focused on delivering exceptional customer experiences and maximizing customer success

Job Summary

  • Wood Mackenzie is focused on delivering exceptional customer experiences and maximizing customer success.
  • The role involves building strong relationships with high and mid-value customers to ensure product value and satisfaction.
  • Collaboration with internal teams is essential to enhance customer journeys and drive retention.

Matching Summary

Wood Mackenzie is focused on delivering exceptional customer experiences and maximizing customer success.

Skills & Requirements

Must-have

  • 3+ years in Customer Success
  • Fluent in English and Japanese
  • Experience in Energy industry

Nice-to-have

  • Strong communication and interpersonal skills
  • Ability to navigate cultural nuances
  • Proactive and adaptable attitude

Key Requirements

  • Experience using health metrics
  • Basic understanding of customer journeys
  • Experience with Microsoft applications

Work Rights

Not specified

Tailored Resume

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