Help Desk Technician

Centuria Corp

Hanscom AFB, USA
On-site
Troubleshoot hardware and software issues
Manage tickets and customer updates
Support classified systems and encryption
This role will be to directly support the mission of the 66th Air Base Group (66 ABG) to secure information and information systems

Job Summary

  • This role will be to directly support the mission of the 66th Air Base Group (66 ABG) to secure information and information systems.
  • As part of an enterprise help desk team, handles daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems.
  • Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.

Matching Summary

This role will be to directly support the mission of the 66th Air Base Group (66 ABG) to secure information and information systems.

Skills & Requirements

Must-have

  • Troubleshoot hardware and software issues
  • Manage tickets and customer updates
  • Support classified systems and encryption
  • Install and troubleshoot authorized software
  • Provide customer service via phone and remote tools

Nice-to-have

  • Adapt to evolving processes and procedures
  • Work in a team environment
  • Self-motivated to support contract performance

Key Requirements

  • Secret Level DoD Security Clearance
  • CompTIA Security+ certification
  • High School Diploma and 1-5 years of experience
  • Windows Desktop Operating Systems (Windows 10)
  • Microsoft Active Directory knowledge
  • Microsoft Office Products (O365/2016)

Work Rights

Secret Level DoD Security Clearance

Tailored Resume

Cover Letter