Technical Delivery Support Analyst - Talent And Learning

Epic

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax basics
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide with 24/7 coverage

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide with 24/7 coverage.
  • Employees are empowered with flexible work schedules, career development opportunities, and a culture rooted in integrity, empathy, and shared enthusiasm.
  • The role involves handling support cases, collaborating with product and development teams, maintaining certifications, and contributing to knowledge management initiatives.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide with 24/7 coverage.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax basics
  • API client experience
  • 24/7 global support shift participation
  • Customer case queue management

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative communication skills
  • Resilience under tight deadlines
  • Mentoring and coaching others
  • Experience with web service integrations
  • Knowledge article creation

Key Requirements

  • 3 years SaaS Enterprise software experience
  • Basic knowledge of Object Oriented Programming
  • Basic SQL query reading skills
  • Experience with API clients like SoapUI or Postman
  • Ability to support HCM or Talent solutions
  • Experience managing case queues
  • Confident verbal and written communicator

Work Rights

Not specified

Tailored Resume

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