L&D Executive

PARADISE GROUP HOLDINGS PTE. LTD.

Singapore, Singapore
Not specified (assumed hybrid based on industry norms)
Manage customer enquiries via email
Analyze customer feedback data
Maintain vvip customer database
The L&D Executive position at Paradise Group Holdings involves managing customer inquiries and feedback to enhance service quality and support retention initiatives for a prominent international restaurant group. The role focuses on improving customer satisfaction through effective communication, data analysis, and collaboration with operational departments

Job Summary

  • This role manages customer enquiries and feedback to enhance service quality for a leading international restaurant group.
  • The incumbent will analyze customer feedback to develop actionable plans that improve service and operational efficiency.
  • Responsibilities include maintaining the VVIP customer database and compiling scores to facilitate data-driven decision-making.

Matching Summary

Match Score: 85

The L&D Executive position at Paradise Group Holdings involves managing customer inquiries and feedback to enhance service quality and support retention initiatives for a prominent international restaurant group. The role focuses on improving customer satisfaction through effective communication, data analysis, and collaboration with operational departments.

Skills & Requirements

Must-have

  • Manage customer enquiries via email
  • Analyze customer feedback data
  • Maintain VVIP customer database
  • Operate company customer hotline
  • Compile complaint and compliment scores

Nice-to-have

  • Develop training materials from cases
  • Conduct internal service audits
  • Liaise with operations departments
  • Data-driven analysis skills

Key Requirements

  • Experience in customer service management
  • Ability to compile and tabulate data
  • Strong communication and liaison skills

Work Rights

Not specified

Tailored Resume

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