Customer Service Consultant

AIA

Australia
Competitive salary; bonus potential; staff discoun...
Hybrid
Previous experience in customer facing role
Strong administration skills and attention to detail
Excellent verbal and written communication skills
The role involves responding to inbound customer enquiries via telephone and email while providing clear information about insurance products

Job Summary

  • The role involves responding to inbound customer enquiries via telephone and email while providing clear information about insurance products.
  • Employees will benefit from a hybrid work model offering two days of remote work and three days of in-office collaboration.
  • AIA offers career progression through internal pathways, on-the-job training, and additional recharge days beyond annual leave.

Matching Summary

The role involves responding to inbound customer enquiries via telephone and email while providing clear information about insurance products.

Salary

Competitive salary; Bonus Potential; Staff discounts and free membership to AIA Vitality program

Skills & Requirements

Must-have

  • Previous experience in customer facing role
  • Strong administration skills and attention to detail
  • Excellent verbal and written communication skills

Nice-to-have

  • Passion for delivering exceptional customer service outcomes
  • Flexibility and adaptability in fast-paced environment
  • Solution focused approach to problem solving

Key Requirements

  • Previous experience in retail, hospitality, or telco sectors
  • Start date availability by Monday 15th May 2026
  • Ability to work allocated shift pattern between 9am - 5pm

Work Rights

Not specified

Tailored Resume

Cover Letter