Customer Service Specialist (11:00 Am - 8:00 Pm Shift)

fcc-asrgroup

Baltimore, MD, US
Base: $47,500-$79,500; bonus/equity: not specified...
On-site
3-5 years customer service experience
Manufacturing environment background
Sap or crm software proficiency
The Sr. Customer Service Specialist serves as the main point of contact for customer orders, inquiries, and acts as a liaison between Customer Service, Sales, and Supply Chain

Job Summary

  • The Sr. Customer Service Specialist serves as the main point of contact for customer orders, inquiries, and acts as a liaison between Customer Service, Sales, and Supply Chain.
  • Employees are expected to process orders within 1 hour and resolve inquiries within 2 hours while adhering to strict Key Performance Metrics.
  • The role offers competitive benefits including healthcare, 401(k) matching, life insurance, and paid time off starting after 30 days of employment.

Matching Summary

The Sr. Customer Service Specialist serves as the main point of contact for customer orders, inquiries, and acts as a liaison between Customer Service, Sales, and Supply Chain.

Salary

Base: $47,500-$79,500; Bonus/Equity: Not specified; Benefits: Healthcare, 401(k) match, life insurance, AD&D, disability, vacation, holiday, sick time

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Manufacturing environment background
  • SAP or CRM software proficiency
  • PowerBI data analysis skills
  • Bachelor's degree in business

Nice-to-have

  • Strong verbal and written communication
  • Ability to work under pressure
  • Team-oriented collaborative attitude
  • Quick learner with adaptability
  • Knowledge of supply chain processes

Key Requirements

  • 3-5 years working in customer service
  • Experience in a manufacturing environment
  • Bachelor's degree in business administration or supply chain management
  • Proficiency with SAP/CRM systems
  • Proactive experience with PowerBI

Work Rights

Not specified

Tailored Resume

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