Senior Onboarding Success Manager, TWC

Atlassian

Bengaluru, India
Not specified; not specified; benefits include hea...
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7+ years in customer success or account management
Experience with enterprise and strategic customer relationships
Expertise in executive stakeholder management
** Atlassian is seeking a Senior Onboarding Success Manager to lead customer engagement and drive the adoption of their software solutions, primarily focusing on enterprise and strategic customers. The role emphasizes building relationships, managing customer journeys, and delivering value through effective onboarding strategies. **

Job Summary

  • The role involves owning a portfolio of enterprise and strategic customers while serving as a trusted advisor at key journey milestones.
  • Candidates must leverage predictive signals and standardized frameworks to facilitate early and sustained product adoption and success.
  • Atlassian offers a wide range of perks including health resources, paid volunteer days, and support for local community engagement.

Matching Summary

Match Score: 75

** Atlassian is seeking a Senior Onboarding Success Manager to lead customer engagement and drive the adoption of their software solutions, primarily focusing on enterprise and strategic customers. The role emphasizes building relationships, managing customer journeys, and delivering value through effective onboarding strategies. **

Salary

Not specified; Not specified; Benefits include health resources and paid volunteer days

Skills & Requirements

Must-have

  • 7+ years in Customer Success or Account Management
  • Experience with enterprise and strategic customer relationships
  • Expertise in executive stakeholder management
  • Understanding of Jira and Confluence use cases
  • Experience with Gainsight CRM tool

Nice-to-have

  • Passion for driving adoption and value realization
  • Ability to build trusted relationships quickly
  • Strong organizational and time management skills
  • Adaptability in a fast-paced environment
  • Exceptional verbal and written communication skills

Key Requirements

  • 7+ years experience in Customer Success or related SaaS roles
  • Proven track record managing enterprise customer relationships
  • Demonstrated ability to drive business transformation in global organizations
  • Experience with Salesforce and BI tools like Tableau

Work Rights

Not specified

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