Bilingual Customer Service Administrator (mississauga Based: 7am-3pm)
Philips UK
Mississauga, Ontario, Canada
Base: $41,000.00 to $64,000.00 annually; bonus: ov...
Fully remote
Bilingual french and english skills required
2+ years customer service or contact center experience
Parts order processing and tracking
This role involves providing remote technical support and onsite service coordination for Philips Healthcare products
Job Summary
This role involves providing remote technical support and onsite service coordination for Philips Healthcare products.
The position requires processing parts orders, preparing billable quotes, and dispatching field engineers using ServiceMax.
Employees are eligible for a comprehensive benefits program including PTO, DC Pension, and stock purchase plans.
Matching Summary
This role involves providing remote technical support and onsite service coordination for Philips Healthcare products.
Salary
Base: $41,000.00 to $64,000.00 annually; Bonus: Overtime eligible plus annual incentive program; Benefits: Comprehensive Total Rewards including PTO, pension, and stock plan
Skills & Requirements
Must-have
Bilingual French and English skills required
2+ years customer service or contact center experience
Parts order processing and tracking
ServiceMax and Salesforce software usage
Microsoft Office applications proficiency
Nice-to-have
Bachelor's degree preferred
SAP CRM experience
Analytical and problem-solving abilities
Agile and proactive support mindset
Fast-paced multi-tasking environment
Key Requirements
High school diploma or equivalent education/experience
Canadian work authorization required without sponsorship