You will focus on optimizing the post-sales experience of our investors, driving engagement, satisfaction, and commercial growth
Job Summary
You will focus on optimizing the post-sales experience of our investors, driving engagement, satisfaction, and commercial growth.
As a Customer Journey Expert, you will continuously improve post-sales investment customer journeys, leveraging customer activation, cross-sell, and upsell opportunities.
You will join the Investments tribe as an experienced Customer Journey Expert and become part of a multidisciplinary team whose mission is to drive business development.
Matching Summary
You will focus on optimizing the post-sales experience of our investors, driving engagement, satisfaction, and commercial growth.
Skills & Requirements
Must-have
Customer Journey Expert
investment product positioning
digital sales teams collaboration
customer analytics tools
Adobe Analytics
Bloomreach CMS
Nice-to-have
stays curious
takes ownership
keeps learning
informal, dynamic, and innovative environment
supportive colleagues
Key Requirements
Solid knowledge of ING’s investment offering
Proven experience as Customer Journey Expert/Project Manager