bp is seeking a Business Improvement Specialist for its global business services center in Pune, India, focused on enhancing business processes and customer interactions. The ideal candidate will have experience in project management and process improvement, along with strong analytical and communication skills
Job Summary
The role is critical for driving digital transformation and business process improvements within bp's global business services centre in Pune, India.
Candidates will manage B2B and B2C customer interactions while leading continuous improvement initiatives to enhance customer experience.
The position requires acting as a liaison between the GBS center and third-party vendors like IBM, FIS, and Accenture to ensure timely customer support.
Matching Summary
Match Score: 85
bp is seeking a Business Improvement Specialist for its global business services center in Pune, India, focused on enhancing business processes and customer interactions. The ideal candidate will have experience in project management and process improvement, along with strong analytical and communication skills.
Skills & Requirements
Must-have
6-8 years total experience
2 years domain expert or consumer fuels support
Microsoft Office proficiency
Project leadership capability
Third-party vendor management
Nice-to-have
Training and facilitation experience
Future leadership desire
Empathic culture building
A3 dashboard advocacy
Diverse team collaboration
Key Requirements
Graduation or equivalent degree required
Minimum 2 years current experience in Domain Expert or Consumer Fuels Support