Patient Services Outbound Representative

Philips UK

Malvern, United States
Base: $16.00-$24.00; bonus/equity: not specified; ...
On-site
Outbound patient calls
Technical assistance for devices
Manage patient call lists
Philips UK is seeking a Patient Services Outbound Representative in Malvern, PA, who will assist patients in activating their ECG Solutions heart monitor. The role involves conducting outbound calls, managing patient call lists, and meeting key performance indicators within a supportive team environment

Job Summary

  • Serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.
  • Conduct outbound calls to support patients with activating their monitoring devices and provide technical assistance as needed.
  • Contribute to the success of the Patient Services team by meeting key performance indicators (KPIs) and maintaining high-quality standards in a collaborative, team-based environment.

Matching Summary

Match Score: 75

Philips UK is seeking a Patient Services Outbound Representative in Malvern, PA, who will assist patients in activating their ECG Solutions heart monitor. The role involves conducting outbound calls, managing patient call lists, and meeting key performance indicators within a supportive team environment.

Salary

Base: $16.00-$24.00; Bonus/Equity: Not specified; Benefits: Comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • Outbound patient calls
  • Technical assistance for devices
  • Manage patient call lists
  • Meet key performance indicators
  • High volume call handling

Nice-to-have

  • Call center experience
  • Adapt to change with ease
  • Professionalism and empathy

Key Requirements

  • High School Diploma or Vocational Education
  • 6+ months customer service experience
  • Proficiency in Microsoft Office
  • Strong technical acumen
  • US work authorization

Work Rights

US work authorization required

Tailored Resume

Cover Letter