Customer Support Everyday Banking

Scottish Widows (Lloyds)

Chester, United Kingdom
Base: £26,200 increasing to £26,950 after 6 months...
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Customer service skills
Ability to guide customers
Resolve complex needs
** Scottish Widows (Lloyds) is seeking a full-time Customer Support Advisor in Chester to assist customers with their everyday banking needs. The role offers a structured training program and opportunities for career progression within a supportive team environment. **

Job Summary

  • You’ll support customers with their everyday banking, guiding them through the banking app, answering day-to-day questions, and helping resolve more complex needs.
  • Our Skill Progression Framework offers a clear path for development, with opportunities to earn up to £31,450 at the highest skill level.
  • Benefits include hybrid working, up to 15% employer pension contribution, annual performance-related bonus, and BUPA private medical benefit.

Matching Summary

Match Score: 75

** Scottish Widows (Lloyds) is seeking a full-time Customer Support Advisor in Chester to assist customers with their everyday banking needs. The role offers a structured training program and opportunities for career progression within a supportive team environment. **

Salary

Base: £26,200 increasing to £26,950 after 6 months; Bonus/Equity: Potential to earn £31,450 at highest skill level; Benefits: Up to 15% employer pension contribution, annual performance-related bonus, BUPA private medical benefit, share schemes, discounted shopping, 22 days’ holiday plus bank holidays

Skills & Requirements

Must-have

  • Customer service skills
  • Ability to guide customers
  • Resolve complex needs
  • Inbound call handling
  • Skill progression framework

Nice-to-have

  • Passion for helping people
  • Desire to learn new skills
  • Supportive team environment

Key Requirements

  • No planned holidays during first two months
  • Comfortable with shift pattern and weekend rotation

Work Rights

Not specified

Tailored Resume

Cover Letter