Bilingual (english/french) Customer Service Agent - 1 Year Contract-remote Canada

Mac Tools / Stanley Black & Decker

Canada
Not specified; competitive salary mentioned; benef...
Fully remote
Bilingual french/english skills
High call volume environment
Sap and esker software proficiency
Mac Tools / Stanley Black & Decker is seeking a Bilingual (English/French) Customer Service Agent for a one-year remote contract in Canada. The role involves providing exceptional service to customers and distributors while maintaining composure in a high-volume environment. The company values diversity and inclusion, offering opportunities for professional growth and development

Job Summary

  • The role involves maintaining a high level of service for customers and account executives while processing transactions using Outlook, SAP, and Esker.
  • Candidates must be bilingual in English and French to effectively handle distributor calls and inquiries in a high-volume environment.
  • Stanley Black & Decker offers career growth opportunities across 60+ brands along with access to state-of-the-art learning resources.

Matching Summary

Match Score: 85

Mac Tools / Stanley Black & Decker is seeking a Bilingual (English/French) Customer Service Agent for a one-year remote contract in Canada. The role involves providing exceptional service to customers and distributors while maintaining composure in a high-volume environment. The company values diversity and inclusion, offering opportunities for professional growth and development.

Salary

Not specified; Competitive salary mentioned; Benefits unique to country of hire

Skills & Requirements

Must-have

  • Bilingual French/English skills
  • High call volume environment
  • SAP and Esker software proficiency
  • 30 wpm typing speed minimum
  • Outlook email management

Nice-to-have

  • Strong team player attitude
  • Ability to work with minimal supervision
  • Reliable decision-making capabilities
  • Proactive error elimination mindset

Key Requirements

  • College or University diploma/degree
  • Written and spoken bilingual language skills
  • Minimum 30 words per minute typing speed

Work Rights

Must be based in Canada

Tailored Resume

Cover Letter