The Hartford Fire Insurance is seeking a Senior Process Optimization Consultant to enhance operational efficiency and digital adoption within its Employee Benefits Operations. The role involves process ownership, analysis, and cross-functional collaboration to improve customer engagement and operational performance
Job Summary
This role serves as a senior process owner accountable for end-to-end performance and continuous improvement of Employer Benefits operational processes.
The position drives the Employer Digital Adoption Strategy to increase customer use of digital portals for service, billing, and claims management.
Candidates will lead cross-functional initiatives from concept through implementation while managing change related to new system enhancements and process decisions.
Matching Summary
Match Score: 85
The Hartford Fire Insurance is seeking a Senior Process Optimization Consultant to enhance operational efficiency and digital adoption within its Employee Benefits Operations. The role involves process ownership, analysis, and cross-functional collaboration to improve customer engagement and operational performance.
Salary
Base: $110,800 - $166,200; Bonus/Equity: Short-term or annual bonuses and long-term incentives available; Benefits: On-the-spot recognition and comprehensive perks included
Skills & Requirements
Must-have
End-to-end process ownership
Lean and Six Sigma methodologies
Digital adoption strategy execution
Cross-functional stakeholder engagement
Business process analysis and mapping
Nice-to-have
Employee benefits billing experience
Voice of Customer insights application
Hypothesis-driven strategic thinking
Change management leadership skills
Data synthesis for actionable insights
Key Requirements
Minimum 5 years Operations or Employee Benefits experience
Minimum 3 years strategic project leadership experience