Base: not specified; bonus/equity: cash-based ince...
Not specified (potentially hybrid or onsite)
10 years it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM practices aligned with ITIL best practices, ensuring effective governance, incident management, and compliance with SOX ITGCs. The ideal candidate will have extensive experience in IT service management and a strong understanding of continuous improvement methodologies
Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will be accountable for SOX ITGCs related to ITSM processes, ensuring ongoing audit readiness and control effectiveness.
The position offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, and a 401(k) plan with company matching.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM practices aligned with ITIL best practices, ensuring effective governance, incident management, and compliance with SOX ITGCs. The ideal candidate will have extensive experience in IT service management and a strong understanding of continuous improvement methodologies.
Salary
Base: Not specified; Bonus/Equity: Cash-based incentive program; Benefits: Comprehensive package including medical, dental, vision, 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident and Change Management
SOX IT General Controls audit readiness
CMDB governance and data integrity management
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnership with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations