Customer Service Medewerker

JD Engineers

Joure, Netherlands
On-site
Service order preparation and control
Scheduling field service technicians
Managing service quotes and administration
JD Engineers is seeking a full-time Customer Service Medewerker to join their service department in Joure, Netherlands. The role involves coordinating service operations, planning for service technicians, and ensuring high-quality customer support

Job Summary

  • As a Customer Service Employee, you are the organizational linchpin of our service department, ensuring field technicians can work efficiently and customers are helped quickly.
  • You will be responsible for receiving and checking service orders, coordinating with customers and technicians, and planning field service technicians and necessary capacity.
  • We offer a challenging and varied role within an international organization, with opportunities for growth and good employment conditions according to the CAO Metaal & Techniek.

Matching Summary

Match Score: 85

JD Engineers is seeking a full-time Customer Service Medewerker to join their service department in Joure, Netherlands. The role involves coordinating service operations, planning for service technicians, and ensuring high-quality customer support.

Skills & Requirements

Must-have

  • service order preparation and control
  • scheduling field service technicians
  • managing service quotes and administration
  • monitoring progress and reporting
  • ensuring correct time registration and document management
  • maintaining company vehicle fleet

Nice-to-have

  • contributing to optimal customer experience
  • proposing and implementing process improvements
  • collaborating with departments and colleagues

Key Requirements

  • MBO-4 work and thinking level
  • Minimum 2 years experience in a technical service or back office function
  • Affinity with (metal) technology
  • Experience with ERP systems
  • Good command of Dutch and English

Work Rights

Not specified

Tailored Resume

Cover Letter