Customer Service Advisor

mgstransport

Langley, United Kingdom
Not specified; discretionary bonus scheme availabl...
Hybrid (minimum 2 days onsite)
Call centre or customer service environment experience
Proven administration and customer service skills
Strong interpersonal skills and team player
mgstransport is seeking a Customer Service Advisor to deliver exceptional support within their infrastructure services division, specifically focusing on demand management and customer interactions. The role involves handling customer inquiries, managing data, and maintaining service quality, all within a collaborative and respectful work environment

Job Summary

  • This role involves ensuring customers are dealt with effectively while managing inbound and outbound calls and booking appointments.
  • The company offers a comprehensive benefits package including a contributory pension scheme, online GP service, and 25 days of annual leave plus bank holidays.
  • Candidates must attend an Assessment Day on May 20th, 2026, which includes group exercises, literacy assessments, and script reading tasks.

Matching Summary

Match Score: 85

mgstransport is seeking a Customer Service Advisor to deliver exceptional support within their infrastructure services division, specifically focusing on demand management and customer interactions. The role involves handling customer inquiries, managing data, and maintaining service quality, all within a collaborative and respectful work environment.

Salary

Not specified; Discretionary bonus scheme available; Benefits include pension, 25 days leave, and retail discounts

Skills & Requirements

Must-have

  • Call centre or customer service environment experience
  • Proven administration and customer service skills
  • Strong interpersonal skills and team player
  • Ability to work hybrid with home office setup
  • Right to Work in the UK documentation

Nice-to-have

  • Additional spoken languages advantageous
  • Passion for delivering excellent customer service
  • Experience in water supply or environmental sectors
  • Problem-solving mindset for infrastructure challenges

Key Requirements

  • Right to Work in the UK proof required
  • Current address proof required
  • Minimum 2 days per week office attendance in Langley
  • Good Wi-Fi connection and quiet workspace at home

Work Rights

Must have Right to Work in the UK

Tailored Resume

Cover Letter