Customer Success Manager

DIGS

Vancouver, WA, US
Base: $95,000–$120,000; bonus/equity: generous equ...
On-site
3-5 years b2b saas experience
Manage $50k+ arr accounts
Hubspot crm proficiency
The role focuses on driving product adoption and ensuring customer retention by delivering consistent value throughout the entire customer journey

Job Summary

  • The role focuses on driving product adoption and ensuring customer retention by delivering consistent value throughout the entire customer journey.
  • Candidates will lead kick-off calls, deliver customized platform training, and actively monitor customer health to reduce churn.
  • The company offers competitive salary with generous equity, full health coverage for dependents, and unlimited PTO with a minimum three-week expectation.

Matching Summary

The role focuses on driving product adoption and ensuring customer retention by delivering consistent value throughout the entire customer journey.

Salary

Base: $95,000–$120,000; Bonus/Equity: Generous equity plus commissions related to retention metrics; Benefits: Full health/dental/vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 3-5 years B2B SaaS experience
  • Manage $50k+ ARR accounts
  • HubSpot CRM proficiency
  • Data-driven retention strategies
  • Customer onboarding leadership

Nice-to-have

  • Construction industry knowledge
  • Linear or Slack familiarity
  • Early-stage startup mindset
  • Autonomous ownership style
  • Featurebase or Metabase skills

Key Requirements

  • 3-5 years of customer success experience
  • Experience managing high-value B2B accounts
  • Authorization to work in the U.S.

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter