Manager - Professional Services Operations

Zenoti

Hyderabad, India
On-site
Data analytics and performance metrics
Develop and maintain kpis
Powerbi dashboards
Collaborate with business leaders and project teams to track key performance metrics for customer onboarding and experience

Job Summary

  • Collaborate with business leaders and project teams to track key performance metrics for customer onboarding and experience.
  • Utilize data analytics and performance metrics to identify areas for improvement and track the impact of continuous improvement initiatives.
  • Be part of an innovative company that is revolutionizing the wellness and beauty industry and work with a dynamic and diverse team.

Matching Summary

Collaborate with business leaders and project teams to track key performance metrics for customer onboarding and experience.

Skills & Requirements

Must-have

  • data analytics and performance metrics
  • develop and maintain KPIs
  • PowerBi dashboards
  • process documentation and SOPs

Nice-to-have

  • compelling communication skills
  • project management experience
  • exposure to PSA tools

Key Requirements

  • 12+ years in Professional Services Operations
  • Lean Six Sigma Green Belt or higher
  • Ability to lead and influence others
  • Ability to work with and influence senior stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter