Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The ideal candidate should have over four years of experience in SaaS software support, strong troubleshooting skills, and the ability to work in a dynamic, collaborative environment
Job Summary
Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Technical Support Delivery Analyst to join their Customer Support team in Pune, India. The ideal candidate should have over four years of experience in SaaS software support, strong troubleshooting skills, and the ability to work in a dynamic, collaborative environment.
Skills & Requirements
Must-have
SaaS software support experience
Customer Support experience
log reading and analysis
Talent Management solutions support
Human Capital Management knowledge
Nice-to-have
curious minds and courageous collaborators
sun-drenched optimism and drive
empathy and shared enthusiasm
resilience when faced with tight timeframes
Key Requirements
4+ years SaaS software support
4+ years Customer Support experience
Demonstrable ability to support Talent Management solutions