Not specified; not specified; competitive pyy + re...
Not specified (assumed to be hybrid based on typical industry practices).
Municipal bond issuance process knowledge
Case management system usage
Capital markets interest
S&P Global Market Intelligence is seeking a Customer Support Analyst for their Municipal Bookrunning application. The role involves providing superior client service and support, particularly in onboarding and ongoing assistance with the application used in the new issuance process
Job Summary
The role serves as a direct conduit for sell-side banks to deliver superior service with the onboarding and continuous support of the Municipals application.
Candidates will monitor all client inbound requests via email and telephony hotlines to address deals and support requests in a timely manner.
S&P Global offers comprehensive benefits including health care coverage, generous time off, and financial wellness programs to help employees thrive.
Matching Summary
Match Score: 85
S&P Global Market Intelligence is seeking a Customer Support Analyst for their Municipal Bookrunning application. The role involves providing superior client service and support, particularly in onboarding and ongoing assistance with the application used in the new issuance process.
Salary
Not specified; Not specified; Competitive pay and retirement planning included
Skills & Requirements
Must-have
Municipal bond issuance process knowledge
Case management system usage
Capital markets interest
MS Office Suite proficiency
Client training and onboarding
Nice-to-have
Excellent written communication skills
Ability to work independently
Strong organizational skills
Trusted client relationship building
Proactive monitoring of live transactions
Key Requirements
BA/BS degree or equivalent related work experience