Head Of Operations - Managed Services

EveryMatrix

Sliema, Malta
On-site
Igaming b2b sector experience
Crm and marketing operations
Client growth and satisfaction
This role oversees the day-to-day execution across all Managed Services verticals, managing daily operations to ensure continuous client growth, satisfaction, and long-term success

Job Summary

  • This role oversees the day-to-day execution across all Managed Services verticals, managing daily operations to ensure continuous client growth, satisfaction, and long-term success.
  • Key responsibilities include directing and mentoring the core execution team, managing operational budgets, and leading Quarterly Business Reviews with clients and stakeholders.
  • The company offers a competitive benefits package including annual leave, hybrid work schedule, sick leave, parental support, lunch allowance, gym membership, and access to online learning platforms.

Matching Summary

This role oversees the day-to-day execution across all Managed Services verticals, managing daily operations to ensure continuous client growth, satisfaction, and long-term success.

Skills & Requirements

Must-have

  • iGaming B2B sector experience
  • CRM and Marketing Operations
  • Client growth and satisfaction
  • Data-driven decision-making
  • Service Level Agreements (SLAs)

Nice-to-have

  • High adaptability
  • Fast-paced environment
  • Teamwork and innovation
  • Player lifecycle strategies

Key Requirements

  • 5+ years managerial experience
  • iGaming B2B sector experience
  • CRM, Marketing, and Operations experience
  • Customer Support and AI capabilities familiarity
  • iGaming regulatory knowledge
  • Strong English communication skills

Work Rights

Not specified

Tailored Resume

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