Satair - Customer Resolution Specialist - Airbus Channel, Apac

Satair Pte Ltd

Material order processing
Customer satisfaction
Order administration and management
Responsible for the order processing, administration and management of Material orders received from Airbus customers

Job Summary

  • Responsible for the order processing, administration and management of Material orders received from Airbus customers.
  • Contribute to customer's satisfaction by providing high quality responses to all customer related requests for all spare parts and related services.
  • Proactively update customers on status of enquiries and deliveries and handle invoice discrepancies in a timely fashion.

Matching Summary

Responsible for the order processing, administration and management of Material orders received from Airbus customers.

Skills & Requirements

Must-have

  • Material order processing
  • Customer satisfaction
  • Order administration and management
  • Handling customer complaints and claims
  • Invoice discrepancy resolution
  • Proactive customer updates

Nice-to-have

  • Team player
  • Positive attitude
  • Desire to achieve results
  • Creative solutions to issues
  • Work under pressure
  • Deal with unexpected situations

Key Requirements

  • 2+ years customer service experience
  • Excellent MS Office knowledge
  • Basic shipping knowledge advantageous
  • Diploma

Work Rights

Not specified

Tailored Resume

Cover Letter