Agente De Centro De Contacto Ao Paciente

VitalAire

12th grade education required
Proven customer service experience
Inbound and outbound call handling
The role involves ensuring the highest level of quality and efficiency in responding to all VitalAire client requests through inbound and outbound calls

Job Summary

  • The role involves ensuring the highest level of quality and efficiency in responding to all VitalAire client requests through inbound and outbound calls.
  • Employees will utilize troubleshooting tools to resolve situations without needing on-site intervention and coordinate with the technical team when necessary.
  • The position requires analyzing daily patient dashboards to identify prescription modifications and creating cases in Salesforce for commercial delegates as needed.

Matching Summary

The role involves ensuring the highest level of quality and efficiency in responding to all VitalAire client requests through inbound and outbound calls.

Skills & Requirements

Must-have

  • 12th grade education required
  • Proven customer service experience
  • Inbound and outbound call handling

Nice-to-have

  • English language proficiency valued
  • Innovative mindset and influence
  • Change management anticipation

Key Requirements

  • 12th grade education (12º ano)
  • Proven customer service experience
  • English language skills (valued)

Work Rights

Not specified

Tailored Resume

Cover Letter