Ms Client Service Desk Agent

NTT DATA

On-site
Entry level administrative tasks
Client request validation and logging
Critical call escalation procedures
NTT DATA is seeking an entry-level Client Service Desk Agent to support their Managed Services team. The role encompasses administrative tasks like coordinating service requests, assisting the team, and maintaining documentation to ensure efficient service delivery in a diverse and inclusive workplace

Job Summary

  • This entry-level role supports the smooth operation of the Managed Services Client Service Desk team through administrative assistance.
  • The position requires maintaining accurate documentation and ensuring correct categorization and prioritization of all client requests.
  • Candidates must be available to work within a defined 24x7 shift roster while communicating professionally with stakeholders.

Matching Summary

Match Score: 75

NTT DATA is seeking an entry-level Client Service Desk Agent to support their Managed Services team. The role encompasses administrative tasks like coordinating service requests, assisting the team, and maintaining documentation to ensure efficient service delivery in a diverse and inclusive workplace.

Skills & Requirements

Must-have

  • Entry level administrative tasks
  • Client request validation and logging
  • Critical call escalation procedures
  • Ticket progress communication
  • 24x7 shift structure availability

Nice-to-have

  • Ambitious self-starter attitude
  • Sound judgment in issue resolution
  • Professional stakeholder interaction
  • Strong attention to detail
  • Client focused mindset

Key Requirements

  • High School Certification
  • Basic experience in Technology Industry
  • Basic experience in Call Centre environment

Work Rights

Not specified

Tailored Resume

Cover Letter